Terms and Conditions – Lunara

These Terms and Conditions govern your use of our website and your purchase of products from Lunara. By placing an order on our website, you agree to be bound by these terms.

1. Company Information

Lunara is operated by:

Abner

Legal Representative: John Abner
Email: contact@my-lunara.shop

2. Products

Lunara offers beauty and personal care products designed for women.

All product descriptions, images, and visuals are provided for illustrative purposes only. While we make every effort to ensure accuracy, slight variations in appearance, texture, or packaging may occur without affecting product quality or performance.

3. Orders

Orders are confirmed and processed once full payment has been received.

Lunara reserves the right to refuse or cancel any order in the event of:

suspected fraud
payment issues
pricing errors
stock unavailability

In such cases, the customer will be informed and refunded if payment has already been made.

4. Prices and Payment

Prices are displayed in GBP and include VAT where applicable.

Accepted payment methods include: Visa, MasterCard, PayPal, and Shop Pay.

Payment must be completed in full before the order is shipped.

5. Shipping

Free delivery across the UK.

Estimated delivery time: 5 to 7 business days.

Orders are shipped via Evri and YunExpress.

Delivery times are estimates and may vary due to external factors beyond our control.

6. Returns and Refunds

You have 30 days from the date of delivery to request a return.

Return conditions:

The product must be unused and returned in its original packaging
Return shipping costs are the responsibility of the customer

Refunds are processed within 3 business days after the returned product has been received and inspected.

7. Warranty

All Lunara products are covered by a 2-year warranty against manufacturing defects.

If a defect is confirmed, Lunara will offer a replacement or a refund, depending on the nature of the issue.

8. Liability

Lunara cannot be held liable for indirect, incidental, or consequential damages arising from the use or misuse of its products, to the extent permitted by law.

9. Governing Law

These Terms and Conditions are governed by UK law.

Any dispute arising from the use of the website or the purchase of Lunara products shall fall under the exclusive jurisdiction of the UK courts.